Pournara Shop


Terms and Conditions


The website www.pournara.com is an online store selling products and services via the Internet (hereinafter referred to as the e-shop or website), that is created and operated by the company with the business name ΕLVIAC LTD, based in 30 Sarpidonos str., Athens, and is legally represented, with ΤΙΝ: 095227498, Tax Office: A΄ of Athens. Contact: e-mail address: [email protected], customer support e-shop phone line: 0030-210-5139076 & 78  (hereinafter for the sake of brevity will be referred to as the COMPANY).

The following terms and conditions will apply to the use of the electronic shop with the brand name POURNARA which is located in the address www.pournara.com. Any user who visits the website to purchase or make use of the e-shop services (hereinafter referred to as "guest" or/and "user" or "customer", depending on whether one only visits the store or proceeds with placing an order and purchasing products and services) will be deemed to be bound and accept the following terms and conditions set out herein, without exceptions. If a user does not agree with these terms, then he must take responsibility to abstain from visiting the website, using it, as well as making any transaction or use of the e-shop services.


General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions of the e-shop, whenever it is deemed necessary, and undertakes the obligation to keep consumers informed of any change throughout the pages of this online store. The contracts through the e-shop are drawn up in Greek.


Provided information and products

The COMPANY is bound to provide accurate, true and complete information in the e-shop, with regard to the identity of the COMPANY as well as to the transactions provided through the e-shop. The company, within the framework of good faith, is not responsible and is not bound by entries of electronic data made by error/clerical mistake based in common experience and shall be entitled to proceed to correcting them at any time it becomes aware of their existence.


Limitation of liability

The COMPANY, within the framework of its e-shop transactions, is not liable and has no obligation to compensate for any damage or injury resulting from the cancellation of orders, from the non-execution or delay in the execution of orders for any reason. It does not guarantee the availability of products that are exhibited at the e-shop, but informs the customer concerned, based on recorded data, on the availability or not of products, and undertakes, in the event of change of these data, to promptly inform the customers of the unavailability of products, in which case the company does not incur any further liability. The e-shop provides content (i.e. information, names, images, illustrations), products and services available through the website "exactly as is". In no event will the COMPANY have civil or criminal liability for any damage (actual, special or consequential damage, which indicatively and not restrictively, alternatively or/and cumulatively consists of loss of profits, data, compensation etc.) that the e-shop user or a third party may suffer, arising from the operation or not or/and the use of the website or/and the inability to provide services or/and products or/and information provided by the website, or/and any non-permitted third party interventions to products or/and services or/and information available through the website.


Intellectual property rights

All e-shop content, including distinctive titles, trademarks, images, graphic information, photographs, drawings, texts etc., constitutes intellectual property of the COMPANY and is protected by the relevant provisions of Greek law, European law and international conventions, or constitutes intellectual property of third parties for which the COMPANY has received permission for its use, for its own exclusive needs and the operation of the e-shop. Any copying, transferring or creation of derivative business based on this content, or misleading the public on the actual provider of the e-shop, is forbidden. The reproduction, republication, uploading, announcement, dissemination or transmission, or any other use of the content by any manner or means, for commercial or other purposes, is permitted only with prior written consent of the COMPANY or any other holder of intellectual property. The names, images, logos and trademarks listed that describe the e-shop with the brand name www.pournara.com, or the products or services of the COMPANY or third parties, constitute assets of the COMPANY or third parties respectively, and are protected by the relevant laws on trademarks. Their use in the e-shop does not in any way provides permission or the right for their use by third parties. Failure to comply with the above leads to criminal and administrative sanctions according to law 2121/93.


Responsibilities of use

The user/customer agrees and undertakes to use the e-shop services, information and data according to law, based on the principles of good faith and fair dealing. The user is obliged not to use the e-shop with the trademark www.pournara.com for: 1. mailing, publishing, e-mailing or other ways of transmission of any content that is unlawful, for any reason, causing damage and unlawful injury to the COMPANY or to any third party, or violating the secrecy and confidential details of any person 2. Mailing, publishing, e-mailing or other ways of transmission of any content that violates the principles of morality, social values, legal minority etc. 3. Mailing, publishing, e-mailing or other ways of transmission of any content that users have no right to transmit in accordance with the law or valid contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or protected by confidentiality agreements), 4 Mailing, publishing, e-mailing or other ways of transmission of any content that infringes any patent, trademark, trade secret, copyright or any proprietary rights of third parties, 5. Mailing, publishing, e-mailing or other ways of transmission of any content that contains software viruses or any other codes, files or programs designed to interrupt, to damage or to destroy the equipment or the operation of any software or hardware, 6. Intentional or unintentional violation of the existing legislation or provisions, 7. Harassment of third parties in any way, 8. Collection or saving of personal details about other users.


Limited license

The website www.pournara.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content. This permission does not constitute a title transfer of the website and its data, and is subject to the following restrictions: (1) you must keep, in all copies of the website and its content, all the annotations concerning copyright and other proprietary rights, and (2) you cannot modify the website and its content in any way, reproduce it or present it publicly, or distribute it or use the website and its content in another way for any public or commercial purpose, unless it is permitted herein. Failure to comply with the above leads to criminal and administrative sanctions according to law 2121/93 and the legislation on personal data.


Links at the website www.pournara.com

The links included in the e-shop, lead to pages of the store or, in some cases, transfer the user from the e-shop to websites of third party providers, companies etc. The interrelated websites are not controlled by the COMPANY and the COMPANY bears no responsibility for the content of such websites, any links that appears in related websites, or any changes or updates of such websites. The COMPANY is not responsible for online broadcasts or for any form of transmission received by any linked website. The COMPANY provides these links to its e-shop, only to facilitate the use of the e-shop, the use of links is not mandatory for the visitor/customer and the fact that they appear in the e-shop does not imply that the COMPANY approves or accepts their content.


Periodic changes

The website www.pournara.com is constantly expanded, updated and improved, along with its related products and services, and will also update this policy. We recommend that you follow this procedure at regular intervals, in order to be notified of any changes to the content of this privacy policy. This policy will be amended regularly without prior notice to users.


Acceptance of the confidentiality procedures followed by www.pournara.com

If you are using this website you accept and consent to this Privacy Policy and the Terms and Conditions of use of the website, which are announced herein, unreservedly, and without any other formalities.


Returns policy



The cost of returning the products is borne by our customer.

Returns are accepted only if the products that you wish to return are in the same condition as received, i.e. without a broken seal or a damaged packaging, along with the purchase receipt or invoice.

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts.

In the event that products are returned damaged or incomplete, the Company has every right to demand compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed, unilaterally and ipso jure, to a total or partial offset of its claim against the customer.



Any exchange should be made within 7 days from the delivery date, with the purchase receipt (this helps us to provide more direct and reliable services) that accompanies the product. The products to be exchanged should be returned intact, in their packaging, without having been opened or assembled - and the products to be purchased must be of equal or greater value.

In the event of an exchange, all transport costs shall be borne by the customer.


Defective products

In case of any defective products upon delivery, we urge you to contact the company within 3 days from the delivery date, as long as you have the receipt that accompanies the product.

We can proceed to the replacement of the product only if the packaging is presented and only if the defect does not result from misuse of the consumer or violation of the instructions for use of the product.

In case of return of defective products, the product is returned to the company by the customer, who is responsible for the return with the original purchase receipt.

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